Credit Card Account Management
Call 1-800-456-6870 toll free in the U.S. or 1-727-570-4888 collect from outside the U.S.
Look for the contactless symbol
Tap your Ocean card on the terminal when ready to pay
Enter your PIN if the merchant asks for it
View video >
Enroll your card in eZCard to view and redeem rewards > Links to: https://www.ezcardinfo.com/?b=OCNB#
- Sign in to eZCard (links to: https://www.ezcardinfo.com/?b=OCNB#/
- Select Statements
- Under statement delivery options, select Electronic
Choose the most convenient way to pay:
- Add your Ocean credit card to your payees in Online Banking Bill Pay: https://oceanbank.onlinebank.com/AOP/Password.aspx
- Pay online using eZCard (link to https://www.ezcardinfo.com/?b=OCNB#/
- Mail a check to the address on your bill
- Pay by phone by calling 1-844-829-2323
Immediately report your lost or stolen credit card to avoid paying for unauthorized purchases by calling 1-866-839-3485
If you are calling from outside the U.S., find a country-specific toll-free number https://www.mastercard.us/content/dam/mccom/global/documents/global-services-phone-numbers.pdf or call collect 1-636-722-7111
Call 1-844-829-2323
Complete an online balance transfer request:
Business Rewards Preferred >
Business Rewards Select >
Platinum Rewards >
Platinum >
International Platinum Rewards >
Open the online application for your card, then select “Yes” to the question "Credit Limit Increase?”
Business Rewards Preferred >
Business Rewards Select >
Platinum Rewards >
Platinum >
International Platinum Rewards >
World >
International World >
Additional Authorized Users must be at least 15 years of age. There is a maximum of 4 individuals per account.
To add an authorized user, call Ocean Customer Service at 305-569-5000 or 1-844-OCEAN4U (1-844-623-2648)
Additional cardholders must be at least 18 years of age. When applying online, include all additional cardholders in the section titled “Company Cardholders”
Business Rewards Preferred >
Business Rewards Select >
Use your credit card to withdraw cash at any ATM that is part of the Mastercard network, subject to certain limitations and approvals
Find a Mastercard ATM > https://www.mastercard.us/en-us/personal/get-support/find-nearest-atm.html
Use the Personal Identification Number (PIN) mailed to you at the time you received your credit card
Use your Ocean credit card anywhere in the World Mastercard is accepted. Foreign transaction fees apply. View details below.
Personal credit cards > (link to universal disclosure)
Business credit cards > (link to universal disclosure)
In most instances, we will mail you a new card at least 30 days prior to the expiration date on your card. If you do not receive a replacement card, call Ocean Customer Service at 305-569-5000 or 1-844-OCEAN4U (1-844-623-2648)
- Sign in to Online Banking or Mobile Banking
- Select Accounts
- Select Additional Services
- Select Request Forms
- Select Travel Note
Or call Ocean Customer Service at 305-569-5000 or 1-844-OCEAN4U (1-844-623-2648)